Refund and Returns

At MVM Electronics, we are committed to providing our customers with high-quality products and exceptional service. If you are not completely satisfied with your purchase, we offer a comprehensive refund and returns policy to ensure your shopping experience with us is hassle-free.

1. Eligibility for Returns:

• You may return items purchased from MVM Electronics within 14 days of the purchase date.
• To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
• Proof of purchase is required for all returns. Please include a copy of your receipt, order confirmation, or packing slip with your return.

2. Non-Returnable Items:

• Certain items are not eligible for return or refund, including but not limited to:
  • Items that have been used, damaged, or altered after purchase.
  • Clearance or sale items.
  • Gift cards or downloadable software.

3. Return Process:

• To initiate a return, please contact our customer service team at [customer service email or phone number] to request a return authorization (RA) number.
• Once you have received your RA number, carefully package the item(s) you wish to return and include the RA number on the outside of the package.
• Ship the package to the address provided by our customer service team. You are responsible for all shipping costs associated with the return, unless the return is due to a defect or error on our part.

4. Refund Process:

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund.
• If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 1-5 business days, depending on your payment provider’s policies.

5. Exchanges:

• If you wish to exchange an item for a different size, color, or style, please contact our customer service team to arrange for an exchange. Exchanges are subject to product availability.
• You may be required to return the original item(s) before the exchange can be processed. Once we receive your return, we will ship the exchanged item(s) to you.

6. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact our customer service team immediately to report the issue. We will provide instructions for returning the item and will arrange for a replacement or refund, as appropriate.

7. Return Shipping:

• You are responsible for all shipping costs associated with returning items to MVM Electronics, unless the return is due to a defect or error on our part. We recommend using a trackable shipping method and purchasing shipping insurance for your return shipment.

8. Restocking Fee:

• A restocking fee may apply to certain returns, particularly for items that have been opened or used. The restocking fee will be deducted from your refund amount.

9. Return Address:

• Please ship your return to the address provided by our customer service team when you request a return authorization (RA) number.

10. Contact Us:

• If you have any questions or concerns about our Refund and Returns Policy, please contact our customer service team at mvmestore@gmail.com

This Refund and Returns Policy is subject to change without notice. Please refer to our website for the most up-to-date policy information.

Last updated: 03.09.2024